ISO 9001:2008 sertified in respect of survey service Home Rus Certificates of comformity
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Recommendations of our experts.

Examine a vehicle, whether it is the car, a trailer or the container about damages, such as holes or dents. Check up closing of doors, hooks, seals, and the temperature gage if it is refrigerator section or the refrigerator.

Looking for showed of pollution, infections, soakage’s and a mold, and also smells. Damages can look not such big when you will open for the first time doors, but all can appear much worse when you will reach the center of the cargo.

Carefully count cargo. If there is no possibility to wait the surveyor's arrival, make photos or remove all on video, be convinced that you have fixed number of the container and packing’s and their position in a vehicle. Clearly reflect all remarks in transport documents before them to sign. Very important that your remarks have been written down on all copies, and not just on yours.

If the latent damages are found out later, inform all interested parties immediately.

Remember that your remarks or reservations on transport document, whether it was the consignment, CMR, or other documents, will be the proof of that damage has occurred before cargo arrival to you.

As soon as you will find out damages, inform your insurers or their agents, manufacturers and consignor, our experts will help to contact them. At first call them, and then inform in writing by e-mail, a fax or a registered mail.

If cargo is damaged by the third parties, also inform them. Always designate consignment number, CMR, transportation facility number, sending date, date of delivery and a damage kind, always specify as much as possible expected monetary losses.

Often consignor's, consignees doubt and don't know, whom to inform. If the forwarding agent has written out the sea consignment or a road and transport waybill, but actually didn't transport cargo and if you know who actually transported it, inform both. Some clients ask, what for to inform a carrier when insurers are already informed also reservations on transportation documents are made. The direct duty of the insured cargo owner – to help the insurance company to indemnify a loss from a carrier. The carrier also has the right to invite his surveyor or to agree on joint survey inspection for definition of the reason and damage volume.

Protect cargo from the further damage: if boxes wet, remove packing’s and a cardboard, but never throw out packing until all parties won't examine the damage certificate. The inspectors who have arrived on a scene, can take samples for the laboratory analysis.

Invite all interested parties for joint inspection so that it was possible to coordinate meeting time, and to examine damages in common. Presence of the independent appraiser or surveyor, ordered by you, is very desirable. Any claims have much bigger weight if they are accompanied by the certificate of independent surveyor. Your direct duty on joint inspection – to prove your losses. Explain that the goods can't be accepted you in such kind. Count the whole packing’s damaged and what can be restored. If it is too much them to count, estimate on trial lots, but it is necessary to take trial lots from various parts of all cargo, and not just from the nearest boxes. If damages aren't obvious to an unexercised sight, show, how the damaged cargo reacts to a sink, drying or normal production. If the damaged goods can be restored, estimate cost of the materials, spent working hours and work.

If the damaged cargo can't be restored, make preparations for sale. Surveyor, representing the cargo owner, can incur procedure on gathering of offers, and the cargo owner then sells cargo on maximum to suggested price. Keep all checks, accounts for the subsequent presentation on surveyor's payment consideration. The certificate of survey inspection confirms not only a loss, but also a current condition of cargo.